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CONSUMER & RETAIL INSIGHTS
Inspiration and insights for turning consumer brand experience into physical reality.
Why retailers should consider appointment shopping
Retailers have been hit hard by the corona pandemic. Severe restrictions have been imposed, if not an overall forced store closure, limiting footfall and sales in stores. Though facing challenging times throughout 2020 and now 2021, retail has never been quicker to adapt, and new innovations, solutions,and initiatives ...
Time to consume: 3 min
Who ‘Owns’ Retail Loss? The Value of Engaging Staff
Reflections on Retail Loss -By Professor Adrian Beck Introduction It is becoming ever more important that retailers effectively manage their businesses –not only to drive sales but also to control costs. For most retailers some form of loss is an inevitable part of doing business – it is a regrettable yet i...
Time to consume: 4 min
3 retail trends to explore in 2021
To summarise the retail year 2020, the year of the coronavirus, and hopefully give you a fresh start-up for 2021, we have identified three important retail trends to explore. Driven by long term consumer behaviors, which rapidly speeded up its pace during last year. 3 retail trends to explore in 2021, an introduction: ...
Retail at a distance: How does shopping work in times of Corona?
ByClaudia Horbert The year 2020 is a COVID year for all retailers. Social distancing and masks have become part of the shopping experience. Therefore, the development of safety and hygiene concepts and their implementation at the point of sale, determined the work for store planning departments at big retailing compa...
Time to consume: 5 min
Controlling Self-scan Checkouts in Retailing: Keeping Customers Accurate and Honest
Reflections on Retail LossBy Professor Adrian Beck The use of self-scan and checkout (SCO) technologies has grown considerably in the past 15 years, predominately, but not exclusively in the grocery sector, where customer and product volumes, and space utilisation issues, make them a particularly appealing proposition....
Time to consume: 4 min
Empowering retailers with tools to improve the customer journey
Björn Ström, Chief Experience Officer, Ombori Group Retailers are under huge pressure to change the way they operate. New technology, combined with the effects of the worldwide COVID pandemic have led to changes in the way customers expect to engage with physical stores. Integrated online shopping and options...
Time to consume: 4-10 min
Understanding and Responding to Retail Risk Using the Hot Concept
- Reflections on Retail LossBy Professor Adrian Beck - Introduction As those with responsibility for managing retail loss on a daily basis will be fully aware, retail risks are not homogeneously spread across the business. Particular places, products, processes and increasingly, certain retail innovations are much more...
Time to consume: 8 min
Reinventing retail through engaging shopping experiences
Retail is undergoing huge transformation due to changing customer needs and demand as well as rapid technological development, which is making it increasingly challenging to navigate the retail landscape. The formula for success must be reinvented and innovating the business model is critical to build a competitive adv...
Time to consume: 5 min