After-sales & Maintenance – the beginning of a long-term relationship
At ITAB we see a beginning where some might see an end. Our aim is to always be close to our customers and maintain a long-term relationship even after a project has been completed. Ensuring that our customers' equipment is operating at the highest level with minimal downtime and working together on further developments is a natural continuation in a partnership with ITAB.
Making sure our solutions work without interruption
AT ITAB we are driven by a continued understanding of consumer behaviour and across all retail sectors use that insight to co-create solutions that deliver brand experience, increased sales, improved service and reduced costs.
We understand the importance of solutions working well for you, your colleagues and your consumers throughout their service life. For this reason, we provide a number of service and maintenance options that cover the full life cycle from design and production to commissioning, training, technical maintenance, helpdesk and recurrent evaluation to ensure optimum utilisation.
We have a best in class service organisation with certified service engineers to help you when you need them. They are experts in our products and know exactly how to quickly and efficiently resolve any challenges to minimise any operational disruption.
Our highly trained team of experienced engineers supported by trusted partners whether in our own organisation or our authorised partners who have been through our training academy are able to supply guaranteed service worldwide. Our service engineers and skilled installation team are experts in every last detail of your solution. Today we supply services to our customers in countries from Europe, Asia, North and South America.
Avoid unnecessary operating problems with a maintenance agreement
We appreciate that it can be difficult to schedule any maintenance activity in the store when your focus is on looking after your consumers. Our trained engineers can help you with the replacement of all required parts as well as completing extensive planned preventative maintenance across your estate. At ITAB we can also offer a wide range of services designed to deliver against your unique service level agreement.
With more than 40 years of experience and our own production of equipment and fittings, we offer a wide range of services, helpdesk, remote support, software & hardware, dedicated SLA to match expectations. Spares pool management, asset tracking. Real-time sign off, preventative maintenance, ITAB’s infrastructure and knowledge combined with customer focus and enthusiasm for delivering the highest quality service means that we are available seven days per week, providing technical support to maintain the estate.