MORRISONS’ FRICTIONLESS SMARTGATE REDUCES OPERATIONAL COST

Morrisons asked ITAB to help lock down their self-checkout areas to protect against shrinkage, while making sure that ordinary consumers would not experience friction in their journey. Following in-depth transaction analysis, ITAB established a clean, discreet solution with the frictionless smartgate. Genuine consumers face no additional steps or validations and operating costs are reduced, with fewer colleagues required to monitor consumer compliance.