Enhancing the B&Q service experience
Understanding changing consumer behaviour and market conditions enabled ITAB to deliver a store environment for B&Q that dovetails neatly with their GoodHome consumer offer. It improves the customer experience and drives greater product flow. New checkouts provide improved customer service with higher scanning accuracy, reduced queuing time and greater throughput, bringing measurable benefit to the new systems. ITAB’s solution has now been rolled out in all B&Q stores.